IT recruitment agency MindHunt connects companies and IT professionals

Application Support Engineer

ABOUT COMPANY
Global FinTech company with 80+ development professionals in the Kyiv office and 500+ employees around the world (Miami, San Diego, New York, Kyiv, London, Chicago, and Houston). The company's customers are leading Wall Street and alternative investment firms that have diverse needs that are not met by off-the-shelf solutions.

ABOUT PROJECT

Software for investment companies, including leading Wall Street firms

Office Location

Kyiv, near Pecherskaya station (15a Leiptsyzka St.)

Conditions

  • Competitive compensation with an annual review, annual performance-based bonus
  • Medical insurance, life insurance
  • 32 day-offs per year, 15 sick leave days
  • English language school, Udemy courses, certification reimbursement
  • Corporate events and team buildings
  • PE accounting support
  • Remote work for the period of quarantine (but you can work from the Kyiv office if you want).
  • After quarantine, you can visit the office 1-2 times per month. This means that we review candidates from different regions of Ukraine. 

Responsibilities

  • Provides exceptional support while demonstrating problem-solving skills and excellent customer service.
  • Collaborates with cross-functional team members (Developers, Implementation Specialists, Customer Success Managers, etc.) to enhance our product and services
  • Regularly performs triage and can quickly troubleshoot and resolve surface-level problems for any client.
  • Has in-depth knowledge for some highly-customized clients and most Credit modules. Can perform advanced and thorough troubleshooting to find and solve complex issues.
  • Has advanced soft skills and is able to engage in a polite, professional, and timely manner with difficult clients to explain in-depth issues and resolutions.
  • Works independently and acts as a senior technical resource and point of contact for escalation within the support team as a whole.

Requirements

  • A degree from a leading four-year university
  • Well-rounded personality
  • Excellent problem-solving abilities
  • Someone who thrives in a team environment
  • Ability to manage competing priorities
  • Enthusiasm for technology and finance
  • Advanced SQL Server T-SQL skills and database administration experience, including an in-depth understanding of
  • Join types, Sub Queries, Functions, Stored Procedures, Optimization, and other advanced SQL concepts
    Significant experience with XML/XPath/XSLT technologies

Why is this professional opportunity an excellent career step for you?

  • Working with 80+ development professionals in Kyiv office and 500+ employees around the world
  • You will work in a stable and successful international PRODUCT development company which has 400+ clients over the world, including famous private equity funds, family offices, brokers, real estate companies
  • Сompetitive compensation with an annual review, annual bonus based on personal performance and medical insurance
  • You will work in a comfortable office (remote work for the period of quarantine)
  • You will not worry about stability in your life because you will have a stable and long-term job
  • You will easily go to the office because it is close to metro Pecherskaya
  • You will practice and improve your English because you will work together with colleagues from the USA
  • English courses
Don’t miss your chance & send your resume