IT recruitment agency MindHunt connects companies and IT professionals

Managing Technical Writer

ABOUT COMPANY
Global FinTech company with 80+ development professionals in the Kyiv office and 500+ employees around the world (Miami, San Diego, New York, Kyiv, Krakow, Chicago, and Houston). The company's customers are leading Wall Street and alternative investment firms that have diverse needs that are not met by off-the-shelf solutions.

ABOUT PROJECT

Software for investment companies, including leading Wall Street firms

 

Office Location

Poland, Krakow

Conditions

  • Competitive compensation with an annual review
  • Hybrid format of work in the European office (Krakow)
  • Relocate support ($ 2250 relocate bonus for the first three months)
  • Medical insurance, life insurance
  • 20 day-offs per year, 15 sick leave days
  • English language school, Udemy courses, certification reimbursement
  • Corporate events and team buildings
  • PE accounting support

Responsibilities

We are looking for a talented Technical Writer (50%) to help create and build a modern documentation and user assistance infrastructure. You will be a part of the product management team, working closely with engineering, product marketing, and customer enablement to create resources that document what the product does. As a Manager Technical Writer (50 %), you will be responsible for building and forming the technical writing team and managing them daily.

  • Building and forming the technical writing team and managing them on a day-to-day basis,
  • Assist the technical writing team with the annual performance reviews and merit increases,
  • Identify customers’ needs and gaps in our content and recommend new topics,
  • Ensure all-around consistency (style, fonts, images and tone)
  • Work with developers, technology leaders, and other subject matter experts to gather and document product / service information
  • Proactively suggesting and developing materials to align with overall product objectives
  • Work with Support and CSM on customer feedback and solutions to improve product and service documentation / content for a better customer experience
  • Edit text for technical clarity, accuracy, grammar, consistent terminology, and style
  • Design documentation templates and standards
  • Ensure uniformity and consistency of the narration style in the created content according to the corporate templates and standards
  • Keep task backlog up-to-date

Requirements

  • 2-3 years English language documentation authoring
  • Excellent written and spoken English, as well as proficient communication skills
  • Expert in creating clear, concise language and sentence structure
  • Template design experience
  • Experience in Confluence, Microsoft Office, and SharePoint
  • Strong analytical and problem-solving skills
  • Ability to research and collate background information from a variety of internal and external sources
  • Attention to detail
  • Good time-management skills
  • Ability to work on several projects in parallel
  • Writing samples preferred
  • Knowledge of Markdown and HTML will be a plus
  • Experience with issue tracking systems will be a plus (JIRA, Azure DevOps, Trello, etc.)
  • Experience with image and video editors
  • Experience in cross-team collaboration

Preferred/Nice to have skills

  • Higher education / Degree or relevant technical certifications

Why is this professional opportunity an excellent career step for you?

  • Competitive compensation with an annual review
  • Hybrid format of work in the European office (Krakow)
  • Relocate support ($ 2250 relocate bonus for the first three months)
  • Medical insurance, life insurance
  • 20 day-offs per year, 15 sick leave days
  • English language school, Udemy courses, certification reimbursement
  • Corporate events and team buildings
  • PE accounting support
Don’t miss your chance & send your resume