IT recruitment agency MindHunt connects companies and IT professionals

Support Specialist @ FinTech company

ABOUT COMPANY
Global FinTech company with 80+ development professionals in the Kyiv office and 500+ employees around the world (Miami, San Diego, New York, Kyiv, London, Chicago, and Houston). The company's customers are leading Wall Street and alternative investment firms that have diverse needs that are not met by off-the-shelf solutions.

ABOUT PROJECT

Software for investment companies, including leading Wall Street firms.

Office Location

Kyiv, near Pecherskaya station (15a Leiptsyzka St.). Remote work for the period of quarantine.

Conditions

Competitive compensation with an annual review, medical insurance, office on Pechersk, high-quality equipment. Remote work for the period of quarantine.

Responsibilities

  • Provide exceptional support while demonstrating your problem-solving skills and excellent customer service. You will become the face of our company to many of our clients, and you will have a noticeable impact on our day-to-day operations. Additionally, you will:
  • Collaborate with cross-functional team members (Developers, Implementation Specialists, Account Managers, etc.) to enhance our product and services
  • Influence the growth of our product using feedback from clients and solutions you have implemented while working on client environments
  • Propose departmental initiatives to help improve our process and team goals
  • Analyze customers’ problems, find appropriate solutions or escalate to the relevant teams
  • Drive and monitor the issues resolution

Requirements

  • 1+ years relevant work experience in a customer-facing role. SaaS experience preferred.
  • A degree from a leading four (4) year university
  • Well-rounded personality
  • Excellent problem-solving abilities
  • Someone who thrives in a team environment
  • Ability to manage competing priorities
  • Enthusiasm for technology and finance
  • Excellent spoken and written English
  • Software troubleshooting skills

Why is this professional opportunity an excellent career step for you?

  • Fun, fast-paced work environment
  • Constantly evolving, cutting edge technology
  • The ability to make a significant impact immediately upon jumping in
  • An opportunity to work with some of the best firms and the best people in the financial industry
  • The ability to create change in the product we sell, by using the very same solution (in a very different way) to perform your daily job
  • Numerous team building activities to promote collaboration
  • Unlimited PTO
Don’t miss your chance & send your resume